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PerfectWORK Privacy Policy

How we protect your privacy

on PerfectWORK.app and when you use our services

SYNER-CARTALYST Pte Ltd and its affiliates offer many services to help you run your business, including a platform to host your own PerfectWORK database. As part of running those services we collect data about you and your business. This data is not only essential to run our services, but also critical for the safety of our services and all our users.


This policy explains what information is collected, why it is collected, and how we use it.

Information we collect

Most of the personal data we collect is directly provided by our users when they register and use our services. Other data is collected by recording interactions with our services.

Account & Contact Data: When you register on our website to use or download one of our products, or to subscribe to one of our services (PerfectWORK Online, Free Trial, PerfectWORK Apps,  etc.), or fill in one of our contact forms, you voluntarily give us certain information. This typically includes your name, company name, email address, and sometimes your phone number, postal address (when an invoice or delivery is required), your business sector and interest in PerfectWORK, as well as a personal password.


We never record or store credit card information from our customers, and always rely on trusted third-party PCI-DSS-compliant payment processors for credit card processing, including for recurring payment processing.

Browser Data: When you visit our website and access our online services, we detect and store your browser language and geolocation in order to customize your experience according to your country and preferred language. Our servers also passively record a summary of the information sent by your browser for statistical, security and legal purposes: your IP address, the time and date of your visit, your browser version and platform, and the web page that referred you to our website.
Your browser may also be used to store and retrieved your current session data, with the help of a session cookie (see also the Cookie section for more details).

Form protection: some forms on our website may be protected by Google reCAPTCHA. This technology relies on heuristics that are based on technical characteristics of your browser and device, and may also use specific Google cookies. See also Google Privacy Policy and Terms of Use in the Third Party Service Providers section below.

Customer Databases: When you subscribe to an PerfectWORK Cloud service and create your own PerfectWORK database (for example by starting a Free Trial), any information or content you submit or upload into your database is your own, and you control it fully.

This data will often include personal information, for example: your list of employees, your contacts and customers, your messages, pictures, videos, etc. We only ever collect this information on your behalf, and you always retain ownership and full control on this data  

How we use this information

Account & Contact Data: We use your contact information in order to provide our services, to answer your requests, and for billing and account management reasons. We may also use this information for marketing and communication purposes (our marketing messages always come with a way for you to opt-out at any time). We also use this data in aggregated/anonymised form in order to analyze service trends.

Browser Data: This automatically recorded data is anonymously analyzed in order to maintain and improve our services. Google reCAPTCHA may also be used for security purposes, in order to prevent abuse of our services. In that case we only process the anonymous score that reCAPTCHA determines based on your browser and device.
We will only correlate this data with your personal data when required by law or for security purposes, if you have violated our Acceptable Use Policy. 

Customer Database: We only collect and process this data on your behalf, in order to perform the services you have subscribed to, and based on the instructions you explicitly gave when you registered or configured your service and your PerfectWORK database.
Our Helpdesk staff and engineers may access this information in a limited and reasonable manner in order to solve any issue with our services, or at your explicit request for support reasons, or as required by law, or to ensure the security of our services in case of violation of our Acceptable Use Policy in order to keep our services secure.


Accessing, Updating or Deleting Your Personal Information

Account & Contact Data: You have the right to access and update personal data you have previously provided to us. You can do so at any time by connecting to your personal account on perfectwork.app. If you wish to permanently delete your account or personal information for a legitimate purpose, please contact our HelpDesk  to request so. We will take all reasonable steps to permanently delete your personal information, except when we are required to keep it for legal reasons (typically, for administration, billing and tax reporting reasons).

Customer Database:You can manage any data collected in your databases hosted on perfectwork.app at any time, using your administration credentials, including modifying or deleting any personal data stored therein.
At any time you can export a complete backup of your database via our control panel, in order to transfer it, or to manage your own backups/archive. You are responsible for processing this data in compliance with all privacy regulations.
You may also request the deletion of your entire database via your control panel, at any time.

Security

We realize how important and sensitive your personal data is, and we take a great number of measures to ensure that this information is securely processed, stored and preserved from data loss and unauthorized access. Our technical, administrative and organizational security measures are described in details in our Securiytt  Policy.

Third Party Service Providers / Subprocessors

In order to support our operations we rely on several Service Providers. They help us with various services such as payment processing, web audience analysis, cloud hosting, marketing and communication, etc.

Whenever we share data with these Service Providers, we make sure that they use it in compliance with Data Protection legislation, and that the processing they carry out for us is limited to our specific purpose and covered by a specific data processing contract.

Below is a list of the Service Providers we are currently using, why we use them, and what kind of data we share with them.

Service Provider Purpose Shared Data
Paypal
(PCI-DSS compliant)
Privacy & Security
Payment processing on perfectwork.app. Shared with Paypal: Order details (amount, description, reference), Customer name and email.
Only stored by Paypal: credit card info.
Stripe
(PCI-DSS compliant)
Privacy & Security
Payment processing on perfectwork.app. Shared with Stripe: Order details (amount, description, reference), Customer name and email.
Only stored by Stripe: credit card info.
Google Analytics
Privacy & Security
Types of cookies
Anonymous website audience analysis.
Opt-out
Shared with Google Analytics: Non-personal browser data, anonymized IP, geolocation info, language (no identifiable information).
Google reCAPTCHA
Privacy & Security
Form protection. Used by Google reCAPTCHA: Browser and device characteristics, Google cookies.
CloudFlare
Security & Privacy
Cookie Policy
Distributed caching of static resources and images of perfectwork.app. Used by CloudFlare: Browser and device characteristics, CloudFlare cookies.

Data Retention

Account & Contact Data: we will only retain such data as long as necessary for the purpose for which it was collected, as laid out in this policy, including any legal retention period, or as long as necessary to carry out a legitimate and reasonable promotion of our products and services.

Browser Data: we may retain this data for a maximum of 12 months, unless we need to keep it in relation with a legitimate concern related to the security or performance of our services, or as required by law. Any server-side session information is kept only for 3 months when it is actively used, otherwise it is discarded after 7 days.

Customer Database: we will only retain this data as long as necessary for providing the services you subscribed to. For databases hosted on the PerfectWORK Cloud, if you cancel the service your database is kept deactivated for 3 weeks (the grace period during which you can change your mind), and then destroyed.

Free Trial Session Recording: The recordings are automatically deleted after 1 months, and may be deleted earlier once they have been processed, or considered irrelevant, or upon request.

Physical Data Location / Data Transfers

Hosting Services

Hosting Locations: customer databases are hosted in the PerfectWORK Cloud Region closest to where they are based, and can request a change of region (subject to availability):

  • americas (United States)
  • asia (Singapore)

Backup Locations: backups are replicated on multiple continents in order to meet our Disaster Recovery objectives, and are located in the following countries, regardless of the original hosting region:

  • United States  + Singapore  
    Note: it is not possible to choose or restrict the backup locations, backups are replicated on all the locations.

Third Party Disclosure

Except as explicitly mentioned above, we do not sell, trade, or otherwise transfer your personal data to third parties. We may share or disclose aggregated or de-identified information, for research purposes, or to discuss trends or statistics with third-parties.

Cookies

Cookies are small bits of text sent by our servers to your computer or device when you access our services. They are stored in your browser and later sent back to our servers so that we can provide contextual content. Without cookies, using the web would be a much more frustrating experience. We use them to support your activities on our website, for example your session (so you don't have to login again) or your shopping cart.

Cookies are also used to help us understand your preferences based on previous or current activity on our website (the pages you have visited), your language and country, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We also use third-party services such as Google Analytics, who set and use their own cookies to identify visitors and provide their own contextual services. For more information regarding those third-party providers and their Cookie Policy, please see the relevant references in the Third-Party Service Providers section.

Here is an overview of the cookies that may be stored on your device when you visit our website:

Category of Cookie Purpose Cookies
Session & Security Authenticate users, protect user data and allow the website to deliver the services users expect, such as maintaining the content of their cart, or allowing file uploads.

The website will not work properly if you reject or discard those cookies.
session_id (PerfectWORK)
td_id (PerfectWORK)
fileToken (PerfectWORK)
__cfduid (CloudFlare)
Preferences Remember information about the preferred look or behavior of the website, such as your preferred language, region and timezone. Your experience may be degraded if you discard those cookies, but the website will still work. frontend_lang (PerfectWORK)
cids (PerfectWORK)

tz (PerfectWORK)
Analytics Understand how visitors engage with our website, via Google Analytics. Learn more about Analytics cookies and privacy information.

The website will still work if you reject or discard those cookies.
_ga (Google)
_gat (Google)
_gid (Google)
_gac_* (Google)

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies, or look at the links below.

We do not currently support Do Not Track signals, as there is no industry standard for compliance.

Policy Updates

We may update this Privacy Policy from time to time, in order to clarify it, to reflect any changes to our website, or to comply with legal obligations. The "Last Updated" mention at the top of the policy indicates the last revision, which is also the effective date of those changes. We give you access to archived versions of this policy, so you can review the changes.

Contacting Us

If you have are any question regarding this Privacy Policy, or any enquiry about your personal data, please reach out to the PerfectWORk HelpDesk 
or contact us via email at privacy@synercatalyst.com or by post:

SYNER-CATALYST Pte Ltd
1 Kaki Bukit Road 1,
#04-06, Enterprise ONE
Singapore 415934

 

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